Customize with Confidence
Answers to Commonly Asked Questions
How to Pronounce
Orders and Payment
We accept all major credit cards through Stripe, including Visa, Mastercard, American Express, and Discover.
How long will it take for my customized product to be created and shipped?
For more detailed information on shipping, please visit our Shipping & Returns Policy.
Can I cancel or change my order after it has been placed?
Once an order has been placed, it cannot be canceled or changed. This is because our team begins working on your order immediately to ensure that we can create and ship your item as quickly as possible. If you have any concerns or issues with your order, please contact Amore Creations, and we will do our best to assist you.
What is your return policy for customized items?
For more detailed information on returns, please visit our Shipping & Returns Policy.
Submitting Designs
Currently, there is no way to upload a design on the website directly or via a design tool. However, you can email the design immediately after placing the order. Amore Creations will be happy to assist in incorporating the design into the product.
Please note that it is your responsibility to ensure that you have the legal right to use any images that you submit to Amore Creations. By submitting an image, you are representing and warranting that you have the necessary permissions and authorizations to use the image. Amore Creations reserves the right to reject any designs that violate intellectual property laws or that we determine to be inappropriate or offensive.
Can I choose a design from a catalog or do I have to send a specific design to Amore Creations?
At Amore Creations, we do not have a catalog of designs available for customers to choose from. However, you are welcome to send us a specific design to incorporate into your product. Alternatively, we can help you create a custom design that meets your unique needs and preferences.
What if I need help creating a design from scratch?
If you need help creating a custom design, Amore Creations is happy to assist you. Please reach out to our customer service team, and we will be happy to discuss your design needs and provide a quote for our design services.
What file formats do you accept for designs?
We accept most common image file formats, including PNG, JPG, and SVG. If you have any questions about file formats or need help converting your design to a compatible format, please contact our customer service team, and we will be happy to assist you.
Printing Options
What is sublimation printing, and how does it work?
Sublimation printing is a process that involves using heat and pressure to transfer a design onto a product. The design is printed onto a special sublimation paper using dye-sublimation ink. The paper is then placed onto the product, and the design is transferred onto the product using a heat press. With sublimation, the design becomes part of the fabric so your customized gift should not crack or peel over time. This is a great option for designs that are full of vibrant colors and patterns, as sublimation allows for a full spectrum of colors.
What is HTV printing, and how does it work?
HTV printing, or heat transfer vinyl printing, is a process that involves cutting a design out of a special vinyl material and then heat pressing the design onto a product. HTV is suited for designs with a limited color palette or designs with crisp lines and details. Made to last, HTV is a great option for products that will be washed or worn frequently because it is durable and should not crack or fade over time.
What is the difference between sublimation printing and HTV printing?
Sublimation printing and HTV printing are both methods of customizing products, but they use different materials and processes. Sublimation printing involves transferring a design onto a product using heat and pressure, while HTV printing involves cutting a design out of a special vinyl material and heat pressing it onto a product. Sublimation printing produces designs that are more vibrant and long-lasting, while HTV printing is a great option for designs that require multiple colors or a smaller production run.
How do I choose between sublimation printing and HTV printing for my design?
The choice between sublimation printing and HTV printing will depend on your specific design and product needs. If you are looking for a design that is vibrant, long-lasting, and covers a large surface area, sublimation printing may be the best option. If you have a design that requires multiple colors or a smaller production run, HTV printing may be the best option. If you are unsure which option is right for your needs, please contact our customer service team, and we will be happy to help you choose the best option.
Can I customize a product using both sublimation printing and HTV printing?
It is not possible to customize a product using both sublimation printing and HTV printing. Each method requires different materials and processes, and combining the two may result in an unsatisfactory product. If you have a design that requires multiple methods of customization, please contact our customer service team, and we will be happy to discuss your options.
How do I care for products that have been customized using sublimation printing or HTV printing?
To ensure that your customized product lasts as long as possible, we recommend following the care instructions included in the package. In general, we recommend washing customized apparel inside out in cold water and avoiding the use of fabric softeners or bleach.
Customer Care
Amore Creations is here to help you with any questions or concerns you may have. You can reach us via email at contact@amorecreations.love. We aim to respond to all inquiries within 48 hours, and we appreciate your patience as we work to provide you with the best possible service.
What if I have a question or concern that is not addressed in the FAQ section?
If you have a question or concern that is not addressed in our FAQ section, please do not hesitate to contact Amore Creations. We are always here to help and ensure that you have a seamless shopping experience. You can reach us via email at contact@amorecreations.love, and we will be happy to assist you.
What is your privacy policy?
At Amore Creations, we take the privacy of our customers very seriously. For more information on our privacy policy, please visit our Privacy Policy.